A 24-hour notice is required for all cancelation/rescheduling of appointments.
Appointments canceled/rescheduling within 24-hours of your scheduled time or no-show will be charged 100% of the service fee. Cancellations/rescheduling for groups of 3 or more require a 48-hour notice.
If you have to cancel/reschedule during non-business hours, please leave us an email. We will accommodate your cancellation/rescheduling request according to the time the email was sent. Please refer to the contact information below for the email address.
Cancellation/rescheduling online is available. However, for late cancellation/rescheduling past the required 24-hours notice, you will need to call us directly to cancel as the option to cancel/reschedule online will not be allowed.
Falls Church: 703-241-1257 firstname.lastname@example.org
Tysons: 703-995-3000 email@example.com
We kindly ask that you cancel/reschedule your appointment no later than 24 hours in advance (48 hours for parties of 3+) so that we are able to fill your spot with someone on the waitlist. No-shows will be charged the full-service fee of your originally scheduled appointment.
We will always try our best to accommodate you if you are running late. However, if you are 10 minutes or more late, your appointment may be shortened or forfeited so the client's appointment after you is not affected. You will still have to pay the full price of the service.
NAIL ART REQUESTS
Please email us at with a photo of the nail art you'd like.
For Falls Church appointments:
For Tysons appointments:
We will review your request and get back to you with an estimate in pricing and availability. Please note, not all requested designs may be available to be done at our Tysons location. Thank you for your understanding as we get our our new team fully trained to our NIB standards.
If you currently have gel on your nails make sure you are also booked for a gel removal, as the removal process can take up to 15 minutes. We cannot remove acrylic nails, SNS, or dip powder.
Please fill out our intake form prior to your appointment. If you do not fill out the intake form in advance, you must arrive 15 minutes before your appointment time to fill out our intake form.
Effective March 9, 2022, in accordance with the CDC we will no longer be requiring face masks to be worn for both clients and our staff. Face masks will now be optional. We will have face masks on-hand to anyone who would like to use one.
Our staff members will continue to wear gloves during nail services and will wear a face mask during a service if requested by a client or if a client is at high-risk.
If you are not feeling well, have a fever, or have traveled outside of the country in the past 2 weeks, we ask that you stay home and reschedule your appointment. Thank you for your cooperation and understanding as we continue to navigate what is safest for both our clients and staff.
Upon entering our facilities, you must first wash your hands thoroughly for 20 seconds with soap and water before touching any polishes, products, or surfaces. After washing your hands, you may go to our polish wall to choose the nail color of your choice.
As a team, we are taking precautions by continuing our cleaning and sterilization practices listed below:
- Employees must thoroughly wash their hands with soap and water upon entering our facilities, before & after each appointment, and wear gloves during services
- Highly touched surfaces are continually wiped and disinfected
- Our implements are sterilized using a hospital grade autoclave
- Our pedicure bowls are sterilized using a hospital grade disinfectant